REFUND & RETURN POLICY

At Beany Bunny, we take pride in the quality of our coffee products and carefully pack every order before dispatch. We want you to have a smooth and satisfying shopping experience. This Refund & Return Policy explains the circumstances under which returns, replacements, and refunds may be accepted.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Order Cancellation

Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation in time.

Once an order has been shipped or dispatched, it may not be possible to cancel it. In such cases, the customer may need to follow the applicable return or delivery procedure.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method used for the purchase.

2. Damaged or Incorrect Products

We take reasonable care to ensure that your order is properly packed and delivered. If you receive a product that is incorrect, defective, or significantly damaged before delivery, please contact us as soon as possible after receiving the order.

To help us review the issue, we may request:

Order number
Photographs or videos of the package and product
Photographs of the shipping label
Description of the issue
Any other information reasonably required to verify the claim

After reviewing the issue, Beany Bunny may, at its discretion, provide a replacement, refund, or another appropriate resolution.

3. Broken or Damaged Jars

Coffee jars are fragile items and may occasionally be damaged during transportation.

Beany Bunny will not provide a refund or replacement for jars that are broken, cracked, damaged, or otherwise unusable after delivery unless the damage is reported to us within [24] hours of delivery with clear photographic or video evidence of the package and damaged product.

Customers are strongly advised to inspect the package immediately upon delivery and report any visible damage as soon as possible.

If the required evidence is not provided within the specified period, we may be unable to process a refund or replacement.

Where damage has occurred during transit and the claim is successfully verified, Beany Bunny may offer a replacement or refund, depending on product availability and the circumstances of the case.

4. Opened or Used Products

For hygiene, food-safety, and quality-control reasons, opened, used, partially consumed, or tampered-with coffee products generally cannot be returned or refunded.

We recommend checking your order and the condition of the packaging immediately upon delivery before opening the product.

5. Wrong or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your order, please contact us within [24] hours of delivery.

After verification, we may provide the missing or correct product, or issue an appropriate refund where applicable.

6. Products Not Eligible for Return or Refund

Unless otherwise required by applicable law, refunds or returns may not be available for:

Opened or partially consumed coffee products
Products damaged after delivery due to improper handling or storage
Products that have been tampered with
Products returned without prior approval from Beany Bunny
Orders where the customer provides incorrect or incomplete delivery information
Products damaged due to improper storage or use
Broken or damaged jars where the damage has not been reported within the specified period or sufficient evidence has not been provided
Products purchased through unauthorized sellers or third-party resellers

7. Refund Process

Once we receive and review an eligible refund request, we will inform you whether the refund has been approved.

If approved, the refund will generally be processed to the original payment method used to place the order.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. Beany Bunny is not responsible for delays caused by third-party payment providers or financial

institutions.

8. Shipping Charges

Unless the return or refund is due to an error on our part, shipping and delivery charges may not be refundable.

Where a product is confirmed to have been incorrectly delivered or damaged before delivery, Beany Bunny may, at its discretion, cover applicable shipping or replacement costs

9. Return Shipping

If a return is approved, we will provide instructions regarding the return process.

Customers should not send products back to Beany Bunny without receiving prior confirmation from us. Unauthorized returns may not be accepted or processed.

10. Refunds for Promotional or Discounted Orders

Products purchased as part of promotional offers, discounts, bundles, or special campaigns may be subject to specific refund or return conditions.

Where applicable, the terms of the relevant promotion will take precedence over this policy.

11. Refund Exceptions

Beany Bunny reserves the right to refuse a refund, replacement, or return request where we reasonably determine that the conditions of this policy have not been met or where the request appears fraudulent, abusive, or inconsistent with the actual condition of the product.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection

laws.

12. How to Request a Refund or Replacement

To request a refund or replacement, please contact us with the following details:

Beany Bunny
Email: beanybunnycoffee@gmail.com / support@beanybunny.in
Please include:

Your name
Order number
Date of purchase
Product name
Reason for the refund or replacement request
Photographs or videos, where applicable
Any other relevant information

Our team will review the request and communicate the next steps.