Shipping Policy
At Beany Bunny, we are committed to ensuring that your coffee orders are packed carefully and delivered to you safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with Beany Bunny, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
Orders are generally processed after successful confirmation of payment.
We aim to process and dispatch orders within [1–3 business days] from the date the order is confirmed. Orders placed on weekends, public holidays, or during periods of high demand may require additional processing time.
Once your order has been packed and dispatched, you will receive shipping or order-tracking information where available.
Processing times may vary depending on product availability, order volume, promotional periods, or other circumstances beyond our reasonable control.
2. Shipping & Delivery
We currently offer delivery to locations within [India / serviceable areas], subject to courier availability and serviceability.
Estimated delivery time is generally [3–7 business days] after dispatch, depending on the delivery location.
Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary due to factors such as:
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Delivery location
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Courier service availability
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Weather conditions
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Public holidays
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Transportation delays
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High order volumes
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Operational disruptions
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Government restrictions or other circumstances beyond our control
Remote and non-serviceable areas may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on:
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Delivery location
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Order value
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Package weight or size
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Promotional offers
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Applicable shipping arrangements
From time to time, Beany Bunny may offer free shipping or special delivery promotions subject to the applicable terms and conditions..
4. Order Tracking
Where tracking is available, customers may receive a tracking number or tracking link after their order has been dispatched.
You can use the provided tracking information to check the current status of your shipment.
Tracking information may take some time to become active after the package has been handed over to the courier.
5. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully verify your:
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Name
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Complete shipping address
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City
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State
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PIN/ZIP code
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Contact number
Beany Bunny will not be responsible for delivery delays, failed deliveries, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately. We will try to make the necessary correction if the order has not yet been dispatched.
6. Failed or Missed Delivery
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the delivery cannot be completed, or the courier is unable to contact the recipient, the courier may make additional delivery attempts or return the package to us.
If an order is returned to Beany Bunny because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or the recipient being unavailable, additional shipping charges may apply for re-dispatch.
7. Delayed Orders
While we make reasonable efforts to ensure timely delivery, Beany Bunny is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, extreme weather, natural disasters, strikes, transportation disruptions, government restrictions, technical issues, or other unforeseen circumstances.
If your order appears to be significantly delayed, please contact us with your order number so that we can assist you in checking its status with the relevant delivery provider.
8. Damaged Packages
We take reasonable care when packing our products before dispatch.
If you receive a package that appears visibly damaged, crushed, leaking, or tampered with, we recommend taking photographs or videos of the package before opening it and contacting us as soon as possible.
For damaged or broken products, please refer to our Refund & Return Policy for the applicable reporting requirements and resolution process.
Claims relating to damaged or broken jars may require clear photographs or videos of the package and product for verification.
9. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us within [24/48] hours of delivery.
Please provide your order number along with photographs or other relevant information that may help us verify the issue.
Once verified, Beany Bunny may arrange a replacement, refund, or other appropriate resolution in accordance with our Refund & Return Policy.
10. Delivery Confirmation
An order may be considered delivered once the shipping provider's tracking system records the shipment as delivered to the
address provided at checkout.
If the tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible. We may coordinate with the shipping provider to investigate the delivery.
11. Changes to Orders After Dispatch
Once an order has been dispatched, we may not be able to change the delivery address, products, or other order details.
If you need to make changes to an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate your request where the order has not yet been processed or dispatched.
12. International Shipping
At present, Beany Bunny ships only to [India / specify countries], unless otherwise stated on the website.
If international shipping becomes available, additional shipping charges, customs duties, taxes, import fees, and delivery requirements may apply. Such charges, where applicable, may be the responsibility of the customer.